Online HomeBrew Orders

We are seeing online homebrew orders rocket. Geterbrewed Covid 19 Operational Activity Report 09/10/20

Online Homebrew Orders


Homebrewing is seeing somewhat of a renaissance and clearly the joy of doing a brewday is helping people navigate through these strange times, we are also seeing a lot more people building their own home bars and adding kegerators and all in one brewing systems to their catalogue of home luxuries. 


To give an update on our operational activity its first and foremost that we ask you to understand we need to take steps to keep our staff safe and provide a service to our valued customers that is reflective of our company values, that’s a balancing act at the moment .

We usually aim to have express shipping and dispatch times to match our incredible value and premium quality. Geterbrewed strive to provide the best customer service, we want to be a true one stop shop for your brewing needs and we communicate with you in a prompt and responsible way, so we ask for a little understanding at this time due to the demand being placed on us.

We genuinely thank you all for your support as without our customers we wouldn’t get to do what we love. We are only a small team of 20 but we are passionately independent and driven to grow our business. We supply breweries and home brewers with the finest ingredients available sourced from all across the world so we have seriously good stock levels of the core component ingredients to create your beers. https://www.geterbrewed.com/

Recent demand has been huge…


Over the past week or so we have experienced a spike in demand for home-brew orders that has put some extra strain onto the team at the warehouse. We are now advertising that it can take up to 2 days to process your order. When this pandemic hit we experienced demand like never before and through it all we never closed, we did get to a stage where we where actually hovering between 5-7 days behind on orders and we fought through the orders and got ourselves back up to a super efficient service, this time around we don’t intend to allow that to happen again and may have to restrict the amount of orders we can process.


The GEB team

We have everyone socially distanced and protective measures in place throughout the warehouse. Our team are now working staggered shifts 7 days per week. Primarily this is for their safety https://www.geterbrewed.com/our-team/


Stock Levels 

Online Homebrew order stocks are generally very good, we have been increasing our stock holding in planning and have been providing forecasts to our suppliers to ensure constant supply, we have significant volumes on the way from all suppliers but some wholesalers simply state they can’t meet demand and they are shipping short , this is mainly on homebrew kits 


Amending Online Homebrew Orders

Please try and get your order right first time as amending orders at the moment isn’t possible, if you need to combine two orders email us and we will try our best to merge them and refund one shipping label


Shipping

We have been communicating with our couriers and they too are seeing a continued spike in demand, we are in the process of adding extra services and we hope to have these new express premium shipping options added in the coming week, that will also allow us to ship worldwide. When your order is dispatched you will receive an email in the customer notes we add the dpd tracking ref and you can monitor the progress via dpd.ie 


Communication 

We are trying to answer emails, social media messages as quickly as possible, we would ask that you only telephone if 100% necessary as its taking away from our ability to process orders quicker if we are answering calls. We appreciate your calls and sometimes you just need to run through a few questions to make yourself comfortable but until we get on top of this spike can we keep them to a minimum please. We are still providing technical help and trying to provide responses to your queries as quickly as we possibly can, you may get a reply at 10pm instead of during working hours that’s how hard we are working to keep you updated 


Collection at site

This is currently not available and we can only fulfil online homebrew orders, we are trying to protect our staff and keep them safe so we can’t have anyone calling to collect orders.


Your local Breweries

We supply a lot of commercial breweries and they have really had a tough time of it lately with the on trade business being hit so hard so when you can please support your local breweries and buy their beers! Never has supporting local been so important 

From the Attic to the warehouse

From the Online Homebrew Shop based in our Attic at home to the Brewery Distribution Warehouse

geterbrewed logo

We are in business five years and wow it’s been a journey, thankyou all, genuinely thankyou its been amazing…….so…….

Why start a Homebrew shop?

We both loved brewing beer and wine at home and wanted to be able to buy great quality wine kits and a diverse range of beer ingredients from our local homebrew shop, we found the selection locally to be more based on simple kits and no all grain ingredients, we wanted to experiment with premium quality wine kits and try our hand at brewing beer from scratch not just extract kits. So we started writing a business plan for selling our own and researching if there was in fact a homebrew wholesaler. We started with an Irish Homebrew company but quickly realised they weren’t a real homebrew wholesaler so we opened accounts with a few of the UK wholesalers and started to sell brewing ingredients and equipment online.

It was really difficult to start with, how do you get the attention of the homebrew community, how do you know what to stock and how do you compete with what appeared to be a ‘homebrew cartel’ in Ireland, the key to our success in my opinion was to focus on the customer and the quality of the ingredients, so we put the home brewer first. Look I’ll be honest it was a steep learning curve and we didn’t always get it right but that helped us learn and are very proud of our business now. We supply a lot of the local homebrewing community and we also supply a large number of breweries

The Home brew website?

It has evolved from a basic online home brew store to a Microbrewery Equipment & Brewery Ingredient supplier. There is so many funny stories about the website in the last 5 years but we have always tried to make the Geterbrewed website the most user friendly in the industry. Our friend is our web developer and even though it has grown beyond all of our expectations he stills oversees its running but has other professionals that now help out. When he took a stroke at 34 and we went to the hospital with the Ipad to get a few issues fixed it shows you how dedicated he was and how utterly obsessed we were with our homebrew business… thats a true story… we eat sleep and breath this business

 

What sets Geterbrewed apart?

  • The Service
  • The Education of home brewers
  • We cater from Hedgerow brewer to Pro Brewer
  • The custom recipe builder – we wanted to do this right from the start and we now have successful set it as the best-selling service in the UK & Ireland

Geterbrewed set out to start a homebrew revolution on the 1st of April 2013, five years later we have evolved somewhat and have been blessed with success, we want to personally thank you all for your support, without homebrewers and microbreweries supporting us we wouldn’t exist.

It all started in our attic at home, we bought a range of beer kits, cider kits and wine kits and some really basic brewing equipment. When we got fed up walking up and down into the attic we moved to the garage and then moved to Hillstown Farmshop and partnered with the Logan’s, we launched our own brewery and set up a warehouse at the rear of the shop, we are very grateful to Nigel and his family for our time at the shop, we created local employment and started to move into supplying breweries, now we have an 8000 square foot warehouse very close to the shop, we couldn’t expand any further at the back of the shop and with us now selling 1000’s of tonnes of malt we had to move…we still have a small shop presence at Hillstown also

What’s next for Geterbrewed?

We will continue to offer the freshest brewing ingredients we can, we have recently started to sell Microbrewery equipment and now install fully operational breweries, we installed a brewpub In County Offaly last week and we have a new Brewery just ordered this week for Worchester in the UK, we really love what we do and can’t really thank you all enough for allowing us to work with you.

Geterbrewed will grow & build on our exclusive relationships with key suppliers, we have built strong relationships with Crisp Malt, Lallemand Yeast, Hop Farmers and UK & Global Homebrew wholesalers. We have exciting projects ongoing with Brewiks Microbrewery Equipment and we are driven to grow our business further.

Gin and Distilleries…yes as if we haven’t enough on….

Without giving too much away we have some really exciting plans and we will continue to keep our focus on you the customer, we put your first, we thankyou for the support, our staff thankyou for your support and we promise to keep investing in the business and to keep generating local employment.

Finally, I have experienced some amazing things with this business and met and made some incredible friends. We have travelled to source the finest ingredients across the globe and we are very grateful for the team we have, we have an awesome set of staff and they love what they do, thanks for joining the revolution and please stay with us on this journey!

WE REALLY APPRECIATE YOUR SUPPORT!!

The GEB Crew