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HOMEBREW & MICROBREWERY SUPPLY SPECIALISTS

Returns Policy

Returns Policy

Please see our full Terms and Conditions HERE


6.1 – RETURNING ANY ITEMS

  1. We will take the appropriate steps to investigate any return, including speaking to all parties involved. This may take several days to complete, but we endeavour to do so as quickly as possible.
  2. Please inform us within the specified period of any return before sending so we can easily take the appropriate action and proceed as soon as possible.
  3. Please email [email protected] or [email protected] with your order number and return details.
  4. Goods returned without informing us will take longer to process and possibly not be refunded or replaced.
  5. We will only accept confirmation in writing via email. We will not accept telephonic correspondence.
  6. Once a return is authorised, please return goods within 21 days. Failure to do so will mean we are unable to arrange any refund or replacement.
  7. Returned goods remain the property and responsibility of the customer until received by us. You must take reasonable care when returning goods to ensure they are not damaged in transit. We recommend adding extra padding to any item being returned and packaged securely.
  8. When returning goods, we please ask you to use a signed delivery service/courier agent and request that you obtain proof of postage. We also advise you to insure for the total value of the goods being sent if necessary.
  9. We accept no liability for damage, loss or theft during return transit.
  10. Return shipping costs are bearable by the customer unless specified otherwise.
  11. Return shipping cost may or may not be refunded unless stated otherwise. If a refund is available, please provide us with a receipt for the shipping amount. Failure to do so may result in no refund.
  12. Please take photographic evidence before sending items back to us, even if there is no damage, and if possible, send the images to us. This is in case items are damaged in transit.
  13. Shipping charges for the original order are non-refundable.
  14. Goods must be returned and received for inspection before refunds or replacements can be issued. This includes shipping costs.
  15. Upon receiving and inspecting a return, and if a refund is available, we will endeavour to refund the cost of the items back to the original purchasing card/account within 30 days. (This is in accordance with UK anti-fraud and money laundering regulations). Items bought using a Gift Certificate will be refunded with a new Gift Certificate for the refundable amount.
  16. Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy, and a refund or replacement will not be given. If items have been returned and this has been found to be the case, any cost (e.g. for technicians or shipping) will be charged to the customer.
  17. We are unable to accept returns on
    - Items that have been made to order or personalised unless it is faulty or incorrectly supplied
    - Goods which are liable to deteriorate or expire rapidly unless it is faulty or incorrectly supplied
    - Items that have safety seals and the seal has been broken unless the item is faulty.
    - Items that are end-of-range/clearance sale
    - Items that have been indicated as non-returnable
    - You knew about a fault before you bought the item.
    - Any glass breakages which happen through the transport network
    - This is in accordance with UK law, and your statutory rights are not affected.
  18. Get Er Brewed has the right to refuse a return:
    - If terms and conditions are not adhered to
    - If a product has no fault or damage and is not within the 14-day returns period
    - If proof of purchase cannot be provided

Send items back clearly addressed to:

Get Er Brewed – Returns

86 Clonkeen Road

Randalstown, Northern Ireland

BT41 3JJ.


6.2 WITHDRAWAL / CANCELLATION

  1. If for any reason, you would like to return your purchase, you have the right under Distance Selling Regulations to return most items for a refund.
  2. You can arrange for the return of goods and request a refund within 14 days of receiving your goods without any reason given.
  3. Items must be returned in original packaging, without damage or alterations, with all accessories and manuals that they came with and in a resaleable condition.
  4. Where a product meets the requirements of our returns policy, we will refund the cost of the items. However, shipping charges are non-refundable.
  5. All Terms and Conditions in 6.1 – RETURNING ANY ITEMS apply

6.2 ITEMS ORDERED IN ERROR

  1. If you have incorrectly ordered an item, please inform us within 7 days of receiving your order.
  2. All Terms and Conditions in 6.1 – RETURNING ANY ITEMS apply

6.3 ITEMS SHORT DELIVERED, MISSING OR INCORRECT

  1. We check all items before despatch and endeavour to ensure that your order is perfect before reaching you. In the event that something has gone wrong, we are here to help.
  2. If you find any of the items of your order missing or incorrect, please contact us within 7 days so that we can correct this mistake as quickly as possible. We will then take appropriate steps to investigate this, including speaking to all parties involved in picking, packing and delivering your order. This may take several days to complete, but we endeavour to do so as quickly as possible.
  3. However, we ask you to take care of any incorrect items delivered if they need to be returned. Items must be returned in original packaging, without damage or alterations, with all accessories and manuals that they came with and in a resaleable condition. Please take reasonable care when returning goods to ensure they are not damaged in transit. We recommend adding extra padding to any item being returned and packaged securely.
  4. We will arrange delivery and, if necessary, collection of items at no cost to the customer.
  5. Please make yourself available for any collection of incorrect items.
  6. All Terms and Conditions in 6.1 – RETURNING ANY ITEMS apply

6.4 DAMAGED IN TRANSIT OR FAULTY GOODS ON DELIVERY

  1. We securely pack your order before despatch and endeavour to ensure that your order is perfect before it reaches you. In the event that something has gone wrong, we're here to help.
  2. We will ask you to take pictures of the damage to the items and, if applicable, the box the item came in.

6.4.1 DAMAGED IN TRANSIT

  1. Please inspect the delivered boxes for any significant defects before signing for your package.
  2. All damaged goods remain your property and responsibility unless you decline receipt due to damage in transit.
  3. If you discover items inside your order that you suspect have been damaged in transit, please inform us within 7 days of receiving your order.

6.4.2 FAULTY GOODS ON DELIVERY

  1. Please check all items after delivery. If you find an item faulty, please inform us within 7 days of receiving your order.
  2. We will take appropriate steps to investigate this, including speaking to all parties involved, such as suppliers. This may take several days to complete, but we endeavour to do so as quickly as possible.
  3. Once our investigation is complete and all details confirmed, we will possibly be able to offer (but not limited to) a refund, replacement, or replacement parts.

6.4.3 RETURNING DAMAGED OR FAULTY GOODS

  1. Please arrange for the goods to be returned to us within 21 days. Failure to do so will mean we are unable to arrange a refund or replacement. These delivery costs will only be refunded subject to our investigation and inspection completion.
  2. We ask you to arrange the return so that if boxes are damaged in transit when returning the items, we will have the opportunity to refuse delivery and hold the delivery agent responsible.
  3. Please take photographic evidence before sending items back to us, even if there is no physical damage, and if possible, send the images to us. This is in case items are damaged in transit.
  4. A refund or replacement will be arranged only after receiving the goods and after our investigation is done.
  5. All Terms and Conditions in 6.1 – RETURNING ANY ITEMS apply

6.5 FAULTY GOODS OVER AN EXTENDED PERIOD – WARRANTIES / GUARANTEES

  1. We are able to accept returns of faulty items over an extended period ONLY if they meet certain conditions.
  2. We must be informed by email within 48 hours of discovering faults. Please provide the order number, item information and fault information. If possible, include photographic or video footage of the fault.
  3. This period usually is 1 year after the customer receives the items unless specified by manufacturers.
  4. Items that can be returned:
    - Items after use have stopped working or operating correctly without the user's fault.
    - Manufactures or design faults
    - Not of Satisfactory quality*
    - Not Fit for purpose*
    - Not As described*
    - (* See definitions below)
  5. These conditions are subject to the manufacturer's and supplier's terms and conditions. In most cases, we will need to contact our manufacturers and suppliers for information on faulty goods.
  6. Manufacturers and suppliers might offer (but are not limited to) a refund, replacement, or replacement of parts.
  7. We will take appropriate steps to investigate any return, including speaking to all parties involved. This may take us several days to complete, but we endeavour to do so as quickly as possible.
  8. Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered, and a refund or replacement will not be given.
  9. All Terms and Conditions in 6.1 – RETURNING ANY ITEMS apply
  10. All Terms and Conditions in 6.4.3 RETURNING DAMAGED OR FAULTY GOODS apply.
  11. Satisfactory quality: Satisfactory quality means the goods should meet the standard a reasonable person regards as acceptable.
  12. Fit for purpose: Fit for purpose means that the goods should work and fulfil all uses that the goods are supplied to do. For example, a refrigerator is fit for purpose if, when it is switched on, it keeps food and drinks consistently cool.
  13. As described: If you ask for a product with a particular function or brand name, the trader must sell you this or advise if they don't have the product as described. For example, if you ask for a colour laser printer and they sell you a black and white printer and tell you it is a colour printer, the goods are not as described.